Question 1

Are your products intended for human consumption?

Accepted Answer

No. All AUREX products are strictly for research and laboratory use only. They are not intended for human consumption, medical use, or veterinary use.

Question 2

How do you verify product purity?

Accepted Answer

Every batch undergoes independent third-party HPLC-MS (High-Performance Liquid Chromatography-Mass Spectrometry) analysis. Results are available on our Verify page using your batch number.

Question 3

Where are your compounds manufactured?

Accepted Answer

All compounds are synthesized in cGMP-compliant US-based laboratories using solid-phase peptide synthesis, modern post-synthesis cleavage, and multi-stage purification protocols.

Question 4

What shipping options are available?

Accepted Answer

Orders placed before 3PM ET ship same-day via priority courier (2-day delivery). All orders include temperature-controlled packaging when required.

Question 5

Do you provide Certificates of Analysis?

Accepted Answer

Yes. Every order includes a COA. You can also verify any batch number on our website to view the complete analysis results, including purity percentage and synthesis date.

Question 6

What is your return policy?

Accepted Answer

Unopened products in original packaging may be returned within 30 days for a full refund. Opened or used products cannot be returned due to the nature of research compounds.

Question 7

Do you offer volume discounts?

Accepted Answer

Yes. Discounts begin at 5+ units of the same product, with greater savings at 10+ units. Contact us for bulk pricing on larger research orders.

Question 8

How should I store the compounds?

Accepted Answer

Storage requirements vary by product and are listed on each product page. Generally, lyophilized compounds should be stored at -20 degrees Celsius or 2-8 degrees Celsius. Once reconstituted, use within the recommended timeframe.

Question 9

What is reconstitution?

Accepted Answer

Reconstitution is the process of dissolving a lyophilized (freeze-dried) compound in a suitable solvent, typically bacteriostatic water. Specific protocols vary by compound.

Question 10

Can I subscribe for recurring orders?

Accepted Answer

Yes. We offer Subscribe & Save with 15% off recurring orders. Choose your frequency (monthly, every 6 weeks, every 2 months, or quarterly) on any product page.

Frequently Asked Questions