Legal
Privacy Policy
1. Information We Collect
We collect information you provide directly: name, email address, shipping address, and payment information when placing an order. We also collect usage data through cookies and analytics tools.
2. How We Use Your Information
Your information is used to process orders, communicate about your account, improve our services, and send product updates if you opt in. We never sell your personal information.
3. Data Security
We implement industry-standard security measures including SSL encryption, secure payment processing through PCI-compliant providers, and restricted access to personal information.
4. Third-Party Services
We use third-party services for payment processing, shipping, and analytics. These providers have their own privacy policies and handle your data in accordance with their terms.
5. Cookies
Our website uses essential cookies for site functionality and optional analytics cookies to understand usage patterns. You can disable non-essential cookies in your browser settings.
6. Your Rights
You have the right to access, correct, or delete your personal data. Contact us at hello@aurex.bio to exercise these rights. We will respond within 30 days.
7. Data Retention
We retain order data for 7 years for tax and compliance purposes. Marketing data is retained until you unsubscribe. You may request deletion at any time.
8. Changes to This Policy
We may update this policy periodically. Material changes will be communicated via email to registered customers. Continued use after changes constitutes acceptance.
Last updated: March 2026